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Testimonials:
I have been most impressed not only by the prompt delivery of my order but also by the customer relations of your company. It has been a refreshing change to the usual internet sites that i purchase items from. I will be sure to use your site again and recommend it to my fellow divers!
Amey, Berkshire
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Dive-Logs win in the
regional final of the
2005 eCommerce Awards!
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At dive-logs.com we are totally committed to protecting your security and privacy. We know that when you shop online, you want your personal details and any other information you give us to be kept safe and secure. We promise to keep all your details safe and secure and furthermore because we know how annoying unsolicited mail is,we also promise not to pass on your e-mail address, home address or any other details to any third party.

Security:

We use Secure Hosting to authorise your payment because they link straight into one of the UK's largest IP payment networks, known as "UPG" (Universal Payment Gateway). This network is at the root of online payments for all the major UK banks.



Additionally, we use high secure-server software that encrypts your personal credit or debit card number (look for the padlock when you make your payment). The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. You should never shop on-line with your credit card unless you can see the padlock icon in your browser.

Finally, we have a very sophisticated anti-fraud system in operation and will block and query any transactions that appear to be fraudulent.

Privacy Policy:

At dive-logs.com we are committed to protecting your privacy and as such we only use the information we collect about you to process orders and to provide you with a more personalised shopping experience.

What information do we collect and how do we use it ?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date (your card information is not however retained or recorded by us for security reasons). This allows us to process and fulfil your orders.We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.For some international deliveries this number may be given to our couriers.We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.We may also use the information we collect to occasionally notify you about important functionality changes to the site, new services and special offers we think you'll find valuable. However you are given the option not to receive any notifications other than us simply confirming that your order has been despatched.

How do we protect payment information ?
When you place an order and wish to proceed to the payment stage you will be automatically taken to our own secure server system.The secure server software (SSL) encrypts all the payment information you input before it is sent to UPG.

Javascript and Cookies Explained !
Cookies are small pieces of information that are stored by your browser on your computer's hard drive.Cookies enable us to provide things such as our welcome back feature. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.

We also use javascript to drive some of the key functionality on our site. If you have set your security settings too high on your browser then it is possible that some things will not work. This includes logging on and altering some details of your order. Please make sure javascript is enabled before using our site if you wish to place an order, send a recommendation, or access your account

Will dive-logs disclose the information it collects to outside parties?
Definitely Not! We do not sell, trade or rent your personal information to others. Aditionally, you will never receive SPAM or any other form of unsolicited direct marketing from us.

Can I see what personal information Dive-Logs has about me?
Under the UK Data Protection Act 1998 you have the right to access the personal information we hold on you. You can actually do this by accessing your profile on this site. Alternatively, you may request this in writing by sending a self addressed envelope and postage (please help us by including your logon email name so we can find your information) to the following address:

Dive-Logs Customer Services
Greenside Farm
West Lane
Trimdon
County Durham
United Kingdom
TS29 6ND